Frequently Asked Questions
Everything you need to know about shopping at S. Feldman Housewares
What is your shipping policy for high-end housewares?
We offer standard and expedited shipping options across the United States. Orders are typically processed within 1-2 business days, and tracking information is emailed as soon as your premium kitchenware or home goods depart our warehouse.
What is your return policy?
We accept returns on unused, unopened items in their original packaging within 30 days of purchase. Please note that for hygiene reasons, certain items like personal care products or used cookware cannot be returned.
Do you offer international shipping?
Currently, S. Feldman Housewares ships primarily within the United States. For international inquiries, please contact our customer service team to see if specialized shipping arrangements can be made for your location.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your delivery's progress in real-time.
Are the products on your site authentic brands?
Yes, we are an authorized retailer for every brand we carry. We source directly from manufacturers to ensure that every item, from luxury cutlery to designer appliances, is 100% authentic and covered by the manufacturer's warranty.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay for a secure and seamless checkout experience.